Returns & Exchanges
At Monte Carlo, we strive to ensure your premium fashion experience is seamless, offering a hassle-free 15-day return and exchange policy for all unworn garments with original tags intact. Whether it's a fit issue or a change of heart, we are committed to making your shopping journey effortless.
Initiate Request
Log into your Monte Carlo account, navigate to 'My Orders', and select the items you wish to return or exchange within 15 days of delivery.
Quality Packaging
Place the items in their original packaging with all brand tags, hangers, and invoices included to ensure a smooth inspection process.
Pickup Arrangement
Once your request is registered, our courier partner will schedule a reverse pickup at your doorstep within 24-48 business hours.
Refund Processing
After a successful quality check at our warehouse, your refund will be initiated to the original payment method or as store credit within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing